Position title
Senior Guest Service Manager
Description

We are thrilled to announce an incredible opportunity to be a part of FINNS World\'s Best Beach Club. We are on the lookout for a vibrant and dynamic Front Office Manager to bring their energy and enthusiasm to create unforgettable service and party experiences for our guests.

Summary :
FINNS World\'s Best Beach Club is not just a beach club; it\'s a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.

Location: Bali, Indonesia

Responsibilities

This job has responsibilities:

  • Oversee the day-to-day operations of the guest service department.
  • Develop and implement guest service policies and procedures.
  • Handle escalated guest issues and ensure prompt resolution.
  • Act as a point of contact for VIP guests and special requests.
  • Monitor guest feedback and implement improvements based on feedback.
  • Coordinate special requests and arrangements for guests.
  • Analyze guest feedback and performance metrics.
  • Maintain effective communication with guests, team members, and other departments.
  • Handle guest inquiries, concerns, and requests in a professional and timely manner.
  • Lead, train, and supervise the guest service team.
Qualifications

Qualifications:

  • Proven experience in guest service or customer service management.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to handle difficult situations with diplomacy and professionalism.
  • Proficient in using customer relationship management (CRM) software.
  • Proficient in using OPERA system.
  • Detail-oriented with a focus on providing exceptional guest experiences.
  • Bachelor\'s degree in Hospitality Management, Business Administration, or a related field.
Job Benefits

Perks and benefits:

  • An opportunity to work in a world-renowned beach club
  • Growing your skills and the possibility of growing within the company
  • Fast growing company
  • Competitive salary package
  • Quarterly bonus incentive based on KPI
  • FINNS Bali Membership
  • BPJS and insurance Mandiri healthcare
Job Location
Jl. Pantai Berawa No.99, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali, Badung, Bali, 80361, Indonesia
Contacts

Please send your CV and Recent Photograph

Only shortlisted candidates will be notified

Close modal window

Position: Senior Guest Service Manager

Thank you for submitting your application. We will contact you shortly!